Information and terms of purchase
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Please read our Information and terms of purchase by clicking here!
About us
The webshop is operated by NeH Svenska AB, organization no: 556561-9193. Address: NASTA GÅRD 1, SE-70227 Örebro, Sweden.
Personal data
We collect necessary personal data from you when ordering in order to complete the delivery of the order. This includes your name and address to be able to book shipping for the goods, mobile number for delivery notification and email address for confirmation/receipt. The personal data is shared with Shopify Payments and the shipping company (Postnord) in order to make the payment and delivery.
The personal information is stored in our Business Management System for the duration of the time we may have a legitimate need for them. This is the during the complaints period of 3 years from the purchase in order to facilitate your returns and complaints. You may at any time contact our customer service and request your information be purged from our systems.
The collected information is stored on our Business Management System and Shopifys servers within the European Union.
Delivery
On-demand articles are delivered from our warehouse within 2 - 3 weeks.
Delivery is dependent on destination country and shipping company workload.
Payment
We use Shopify as a payment solution provider for personal orders. They in turn use available payment method depending on country and customer, usually Klarna. All payment options are secure and compliant with all present regulations och Shopify is PCI DSS compliant. All web shops built on the Shopify platform are automatically PCI compliant. If you choose card payment, the money is deducted directly from the card, if you choose invoice (personal) it will be paid acquiring to Klarnas terms which are shown at checkout.
VAT
Prices are shown including and excluding Swedish VAT (25% value added tax) on the articles. In the shopping cart all prices are shown inclusive of VAT. Personal orders within the EU always pay the tax. Company orders are invoiced and the invoice will have the tax deducted for EU orders outside of Sweden.
Charges
The shipping fee varies depending on the country. The fee is shown at checkout.
Order confirmation / delivery confirmation
When an order is placed, we send an order confirmation to the specified email address. We also send a confirmation when we have shipped the order. You can follow your order via the link you receive on the confirmation.
Complaints
For personal purchases you have the right to complain about manufacturing defect on your purchased products for up to 36 months after purchase.
Returns
For personal purchases you have the right to return purchased products within 14 days of receiving the product, this does not apply to personalized products such as clothes with own print. Note that the product you return must be in new condition and sent within 14 days of creating the return request. When returning outside of Sweden, you buy a waybill yourself from the carrier of your choice. (Remember to always save the tracking number/receipt when submitting your return).
NOTE: If you want to change the size, we ask you to create a return case and place a new order for the size you want.
Cookie information
This website makes use of so called cookies. Vi use necessary cookies from Shopify and Klarna to save your choices and shopping cart. No third party tracking systems are used. The cookies are valid up to one year after your visit. For cookies set by payment provider, please see information at checkout as this may vary depending on your location and payment provider used.